Hotel Acquarello
We’re here for you
Whether you’d like to request information, check availability, plan a stay, or simply chat with us, our team is always ready to assist you with warmth and care. Get in touch with us—every inquiry matters, and we’re happy to help you create the perfect experience in Lugano.
Phone
Reception
Open daily
Do you have a specific question?
We are here to provide you with detailed information about rooms and reservations, to handle corporate requests or special agreements, and to assist you at every stage of your stay. We can also help you with special services, personalized arrangements, or any specific needs you may have.
Email or call us: we’d be happy to guide you through the process step by step.
Request information
Do you need information about your stay, assistance with a booking or details about specific services? We are here to help you quickly and clearly. Whether it’s rooms, agreements, personalised requests or practical questions, our team is ready to offer you dedicated assistance.
Fill out the form below and tell us what you need: you will receive a tailored response, designed to accompany you step by step in organising your arrival in Lugano. Our central location and proximity to the railway station make every journey simple and straightforward — and we are happy to support you with every detail of your trip.
How to reach us
The Hotel Acquarello is located in the centre of Lugano, at the foot of the Cathedral of San Lorenzo, renowned for its bas-reliefs and Romanesque frescoes.
We are just a short walk from the “Motta” car park and the lake.
We are located within the pedestrian zone.
Address
Piazza Cioccaro 9
6900 Lugano Switzerland
Near us
FFS station
10 min. a piedi
FFS station
1.5 min. by funicular
Motta car park
5 min. walk
Check-in is available from 3 p.m. to 10:45 p.m., while check-out is by 11 a.m. Early check-in or late check-out can be arranged on request and subject to availability. Late check-in after 11 p.m. must be communicated in advance to reception.
Late cancellations (made less than two days before the arrival date), no-shows or early departures will be charged 100% of the cost of the first night. For some rates or special offers, cancellations or changes are not permitted (e.g. WBE Restricted, which requires advance payment at the time of booking).
Small dogs (maximum 1 per room and maximum 10 kg) are allowed in the hotel but not in the restaurant for a supplement of CHF 10 per day.
The fitness room is available for free, while the sauna and solarium are subject to a fee.
Washing machines and dryers are available for a fee from 9:00 a.m. to 9:00 p.m.
We have a secure storage area for your bicycle, equipped with tools for maintenance and cleaning.
Hotel Acquarello has a lounge bar right in the heart of Lugano, perfect for a relaxing aperitif or a coffee break.
The hotel is located in the city centre, in a pedestrian area, and does not have private parking.
We recommend parking your car at the Autosilo Motta, a public car park located just 200 metres from the hotel.
You can pay on site or purchase an exit ticket at the reception desk for a fixed price of CHF 27, valid for your entire stay and for a single exit.
Wi-Fi is included for the entire stay at the hotel and is available in all areas.
The hotel is accessible via steps and does not have rooms/bathrooms equipped for disabled guests.
It is possible to request a special rate for long stays or business trips.
For guests of the Hotel Acquarello, public transport (buses and trains) is completely free throughout the Canton of Ticino with the Ticino Ticket.